Originally posted on August 13, 2010

Day 7 (Tues)

After discovering that the device for getting onto the internet, which we bought the night before, just wasn’t going to work, we headed back into Rapid City with computer packed into the saddle bag, expecting to get help quickly from the computer geeks at Best Buy. The first geek couldn’t do it so he called the sales associate from the mobile phone department. He could do it through the phone help line, if only he could get through to them.

He was on hold for twenty minutes, when another geek, the head of the department suggested that a different device would work better for our needs and could be installed very quickly by her. It was more money, but we decided it would be worth it if it was going to work. So, we made the exchange. That wasn’t a simple process. A monthly invoicing system had to be set up because, unlike the previous device, a one month prepaid card couldn’t be purchased. Our having a Canadian address made that process complicated. It took about an hour just to set up the account.

Then, it was back to the geek desk. A half hour later, the geek was still trying to get this device to work. In the meantime, the head of the mobile phone department came in (he’d sold us the original device) and he tried to help with first the account set-up and then the device set up.

We left for lunch. When we got back, the head geek had left for the day, leaving the problem with yet another geek. Another half hour passed before it was finally discovered, by the mobile phone fellow, that the battery hadn’t been installed in the device!

We thought that was the quick fix, but no, it still wouldn’t work on our computer, but it did work on theirs. So, after wasting four hours of our day, we left with computer and device once again stashed in the saddle bag.

Jim decided he’d like to take a back route home, and it was a lovely ride, until we ran out of gas! Fortunately a kind lady who lived nearby went home to get us enough to get us to Sturgis and a gas station.

Once we were finally back in the RV Jim went to work on the computers and internet device and he got them both working. At least the day ended better.